Get more information and updates from Bellway Homes regarding this development via:
Receive updates about other nearby developments from Bellway Homes and sister brand Ashberry Homes, as well as related products and news.
Get more information and updates from Bellway Homes regarding this development via:
Receive updates about other nearby developments from Bellway Homes and sister brand Ashberry Homes, as well as related products and news.
We’ve teamed up with one of the UK’s leading new homes mortgage specialists, New Homes Mortgage Helpline, to help find the right mortgage product for you.
Please note, by ticking the checkbox below you consent to Bellway sharing your data with New Homes Mortgage Helpline (a trading name of The New Homes Group Limited) who will contact you to offer unbiased, reliable and professional advice on mortgages available from a wide variety of lenders. Bellway will receive a commission of £350 when you complete on a mortgage arranged by the New Homes Mortgage Helpline through this portal. This commission does not affect mortgage terms and is not charged to homebuyers.
We’ll give you the support you need
Customer happiness is our number one priority, so we’re sorry you feel that something isn’t up to scratch.
We know that sometimes things can happen. It might be helpful to first check out our FAQ pages, to see if the answers you’re looking for are on there.
But if not, our dedicated team of customer care people are here to make things right for you, as quickly as possible.
If you want to speak with someone about your issue, your local divisional customer care team are here to help. With the information you provide, they’ll do everything they can.
If you feel that your problem carries on or your local team can’t help, you have the option to make a formal complaint.
If you feel that our local customer care department hasn’t helped with your issue, the next step is to contact the head of the department, who will personally look into it.
If you feel that your issue is ongoing even after speaking with the department head, you can request a review of your complaint to be carried out by the managing director of your local division.
We hope that all customers who make a complaint feel that it has been resolved, or moved forward enough, after this stage. But if not, a regional chair will review your case.
If you already own a home with us, our ‘frequently asked homeowner questions’ section could help.
The quality of service and our overall experience with Bellway was second to none.Mark Sims, Regency Manor, Durham division
Please note, this form is only for submitting formal complaints, first you should speak with our colleagues to see if they can support you with your issue.
We’ll aim to get back to you with an acknowledgement of your complaint within two business days, starting from the first business day after we receive it.
You’ll receive a letter or email outlining our plan to investigate and resolve your issue, no later than 10 days from the complaint start date.
You’ll receive a detailed assessment and response to your complaint no later than 30 days from the complaint start date.
If your complaint hasn’t been resolved by then, we’ll send you a letter confirming our final position, no later than 56 calendar days from the complaint start date.
If, after the 56-day mark, you are still unhappy with our response, you have the option to contact the New Homes Ombudsman. It’s always our priority to give you a fair and square fix, and the New Homes Ombudsman can give you an independent adjudication, as well as impartial and independent support.
We are a registered developer with the Consumer Code for Home Builders and the New Homes Quality Board, and comply with their applicable Codes.
In the unlikely event that you remain dissatisfied after following our formal complaints procedure, you may be able to raise your complaint with your Warranty Provider, or through the respective Code bodies:
Consumer Code for Home Builders (for homes reserved before
4 October 2022)
www.consumercode.co.uk
New Homes Quality Board (for homes reserved on or after 4
October 2022)
www.nhqb.org.uk
Additionally, all homeowners of properties reserved after 4
October 2022 are able to progress concerns to the New Homes Ombudsman Service.
www.nhos.org.uk
Trust us with the house, so you can find a home
